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The Dissonance Delta
In an era of global volatility, leaders are facing a hidden crisis. There’s a widening gap between the professional facade of productivity that employees externally present, and the subconscious anxiety they truly feel about the world around them. Self-preservation means we all subconsciously block out fears so that we can ‘carry on regardless’. This is the Dissonance Delta. And it’s a potentially serious business risk, but leaders are unlikely to see it unfurling unless they lead with quantified empathy. But how is that even possible?
What is Cognitive Dissonance and Why Does It Matter?
It’s the hidden enemy within an organisation that can lead to stress and anxiety. It occurs when our beliefs don’t line up with our actions. Often, we are not even aware that it’s happening.
What We Say & How We Truly Feel. Why Are These So Different?
It can be very hard to share true feelings at work so what you are told by employees may not be the full truth. Being able to identify this cognitive dissonance is the key to de-risking critical decision making.

