Terms and Conditions – Truthsayers Ltd



1.1  Company details. Truthsayers Ltd (company number 11553657) (we and us) is a company registered in England and Wales and our registered office is at 16 Alyth Road, Bournemouth BH3 7DF. Our VAT number is 318304425. We operate the website truthsayers.io.

1.2  Contacting us.To contact us telephone our customer service team at +44 (0)1453 488100 or e-mail contact@truthsayers.io. How to give us formal notice of any matter under the Contract is set out in Clause 16.2.


2.1  Our contract.These terms and conditions (Terms) apply to the order by you and supply of Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.2  Entire agreement.The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

2.3  Language.These Terms and the Contract are made only in the English language.

2.4  Your copy.You should print a copy of these Terms or save them to your computer for future reference.


3.1  Placing your order.Please follow the onscreen prompts to place an order where the price has been displayed, or contact us using the details at 1.2 of where ENQUIRE is displayed.Each order is an offer by you to buy the services specified in the order (Services) subject to these Terms.

3.2  Correcting input errors.Our onscreen order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.

3.3  Acknowledging receipt of your order. After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in Clause 3.4.

3.4  Accepting your order.Our acceptance of your order takes place when we send an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation.

3.5  If we cannot accept your order. If we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Services, we will refund you the full amount.


4.1  You may cancel the Contract and receive a refund, if you notify us as set out in Clause 4.2 within 14 days of your receipt of the Order Confirmation. You cannot cancel the Contract once we have completed the Services, even if the 14-day period is still running.

4.2  To cancel your contract, email us at accounts@truthsayers.io or contact our Customer Services team by telephone on +44 (0)1453 488100 or by post to Truthsayers Limited, Silicon Mills, Unit A (Rear), Station Road Ind. Estate, South Woodchester, GL5 5EQ. We will email you to confirm we have received your cancellation. If you are emailing us or writing to us please include details of your order and the order number to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.

4.3  If you cancel the Contract, we will refund you in full for the price you paid for the Services, by the method you used for payment. We may deduct from any refund an amount for the supply of the Services and any set up costs incurred by us relating directly to the contract for the period up to the time when you give notice of cancellation in accordance with Clause 4.2.


5.1  Descriptions and illustrations.Any descriptions or illustrations on our website are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force.

5.2  Compliance with specification. Subject to our right to amend the specification (see Clause 5.3) we will supply the Services to you in accordance with the specification for the Services appearing on our website at the date of your order in all material respects.

5.3  Changes to specification.We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services, and we will notify you in advance of any such event.

5.4  Reasonable care and skill.We warrant to you that the Services will be provided using reasonable care and skill.

5.5  Time for performance.We will use all reasonable endeavours to meet any performance dates specified in the Order Confirmation, but any such dates are estimates only and failure to perform the Services by such dates will not give you the right to terminate the Contract.


6.1  It is your responsibility to ensure that:

(a)  the terms of your order are complete and accurate;

(b)  you co-operate with us in all matters relating to the Services;

(c)  you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;

(d)  you obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;

(e)  you comply with all applicable laws, including health and safety laws;

(f) you are wholly responsible for the accuracy of the personal data when using our products and services;

6.2  If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in Clause 6.1 (Your Default):

(a)  we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the contract under Clause 14 (Termination);

(b)  we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and

(c)  it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.


7.1  In consideration of us providing the Services you must pay our charges (Charges) in accordance with this Clause 7.

7.2  The Charges are the prices quoted on our website at the time you submit your order, or any other price we have quoted to you in writing.

7.3  If you wish to change the scope of the Services after we accept your order, and we agree to such change, we will modify the Charges accordingly.

7.4  Wetake all reasonable care to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system. However, please see Clause 7.7 for what happens if we discover an error in the price of the Services you ordered.

7.5  Our Charges may change from time to time, but changes will not affect any order you have already placed, any changes will only come into effect upon renewal, you will be notified in writing in advance.

7.6  Our published Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges.

7.7 It is always possible that, despite our reasonable efforts, some of the Services on our site may be incorrectly priced. Where the correct price for the Services is less than the price stated on our site, we will charge the lower amount and if OR If the correct price for the Services is higher than the price stated on our site, we will contact you [in writing] as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Services at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund you any sums you have paid.


8.1  Payment for the Services is in advance unless otherwise agreed by a Director of Truthsayers Ltd and confirmed in writing. We will take your payment upon acceptance of your order..

8.2  You can pay for the Services online using a company debit card or company credit card through Paypal, or using your Paypal account.

8.3 Payments made for the Services online can be reviewed and managed using our Procurement Portal (https://truthsayers.io/my-account). Future payments for Services can be amended, cancelled, upgraded and downgraded here.


By direct payment from your bank account to our bank account on issue of a pro-forma invoice from us. Our services to you will only begin when we have received cleared payment from you.

8.3  We will send you an electronic invoice on receipt of your order.

8.4  If we have agreed alternative payment terms with you to those set out in 8.1 and you fail to make a payment under the Contract by the due date, then, without limiting our remedies under Clause 14 (Termination), you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this Clause 8.4 will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.

8.5  All amounts due under the Contract must be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).


If a problem arises or you are dissatisfied with the Services, we have a comprehensive Complaints Policy.


10.1  All intellectual property rights in or arising out of or in connection with the Services will be owned by us.Truthsayers Limited Intellectual Property may include but is not limited to financial data, business plans, personal information, drawings, samples, devices, demonstrations, trade secrets, technical information relating to computer systems and software and related documentation, results of research and other data and code.

10.2  We agree to grant you a fully paid-up, worldwide, non-exclusive, royalty-free licence during the term of the Contract to copy the deliverables specified in your order (excluding materials provided to you) for the purpose of receiving and using the Services and such deliverables in your business.

10.3 You may not sub-license, assign or otherwise transfer the rights granted in this Clause10.2.

10.4  You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Services to you.


11.1  We will use any personal information you provide to us to:

(a)  provide the Services;

(b)  process your payment for the Services; and

(c)  inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

11.2  Further details of how we will process personal information are set out in our Privacy Policy.


12.1  Nothing in the Contract limits any liability which cannot legally be limited, including liability for:

(a)  death or personal injury caused by negligence;

(b)  fraud or fraudulent misrepresentation; and

(c)  breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

12.2  Subject to Clause12.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a)  loss of profits;

(b)  loss of sales or business;

(c)  loss of agreements or contracts;

(d)  loss of anticipated savings;

(e)  loss of use or corruption of software, data or information;

(f)  loss of or damage to goodwill; and

(g)  any indirect or consequential loss.

12.3  Subject to Clause12.1, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to 100% of the total Charges paid under the Contract.

12.4 We have given commitments as to compliance of the Services with the relevant specification in Clause 5.2. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

12.5  Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred or you having grounds to make a claim in respect of the event and shall expire 1 month from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

12.6  This Clause 12 will survive termination of the Contract.


13.1  We each undertake that we will not at any time during the Contract, and for a period of five years after termination of the Contract, disclose to any person any confidential information concerning one another’s business, affairs, customers, clients or suppliers, except as permitted by Clause 13.2.

13.2  We each may disclose the other’s confidential information:

(a)  to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this Clause 13; and

(b)  as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

(c)at the time of its disclosure is publicly available through no fault of the Receiving Party.

(d)after disclosure hereunder, is released to the public without restriction or otherwise becomes part of the public domain through no fault of the Receiving Party (but only after it is released or otherwise becomes part of the public domain).

(e)Receiving Party can demonstrate was in its possession at the time of disclosure and which was not acquired by such Party under any obligation of confidence.

(f)Receiving Party can demonstrate was independently developed by such Party without any use of the Confidential Information

13.3  Each of us may only use the other’s confidential information for the purpose of fulfilling our respective obligations under the Contract.


14.1  Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if:

(a)  you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 5 days of you being notified in writing to do so;

(b)  you fail to pay any amount due under the Contract on the due date for payment;

(c)  you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business [or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;

(d)  you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or

(e)  your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.

14.2  On termination of the Contract you must return all of Our Materials and any deliverables specified in your order which have not been fully paid for

14.3  Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.

14.4  Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.


15.1  We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).

15.2  If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

(a)  we will contact you as soon as reasonably possible to notify you; and

(b)  our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.

15.3  You may cancel the Contract affected by an Event Outside Our Control which has continued for more than [30] days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred by us in performing the Services up to the date of the occurrence of the Event Outside Our Control.


16.1  When we refer to “in writing” in these Terms, this includes email.

16.2  Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.

16.3  A notice or other communication is deemed to have been received:

(a)  if delivered personally, on signature of a delivery receipt [or at the time the notice is left at the proper address];

(b)  if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or

(c)  if sent by email, at 9.00 am the next working day after transmission.

16.4  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

16.5  The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.


17.1 All data collected on the Truthsayers platform is owned by Truthsayers Limited.

17.2 Truthsayers Limited have the right free of charge to use the data collected from clients to build its own database of results from implicit tests run on the Truthsayers Limited platform.

17.3 Truthsayers Limited will keep the identity of the source of data and the results from the data confidential unless specifically agreed with the permission of the client.

17.4 Truthsayers Limited grants a worldwide royalty free licence to each client to use the final report and processed data results for surveys, tests and any other services contractually commissioned and paid for by the client that has been provided by Truthsayers Limited. For the avoidance of doubt processed data means the data which is used to produce the results within the final report.



(a)  We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this webpage if this happens.

(b)  You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.

18.2  Variation.Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).

18.3  Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

18.4  Severance.Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

18.5  Third party rights.The Contract is between you and us. No other person has any rights to enforce any of its terms.

18.6  Governing law and jurisdiction.The Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.