Discover your customers’ positive and negative feelings in relation to different aspects of the customer experience and your product offering, so that you don’t risk losing them in a heartbeat and having to rebuild trust. Our cohort analysis means you can see how your customers naturally segment themselves based on their responses, giving you new insights and spotting unseen patterns in how they experience your product offering.

The key conclusions automatically identify the most important areas you need to take action on. And our time series analysis allows you to see how customer preferences and the customer experience performs overtime.